Her clients value her listening skills, focus on the customer, practical ideas, personalized approach, flexibility, and her bias toward action and outcomes. Her other strengths include identifying the critical path to follow and getting buy-in, translating jargon into plain, compelling language to create a clear direction to follow, and building commitment. She also works with leaders on how to improve their credibility, increase organizational trust, and accelerate culture change.

Liz has more than 25 years experience in helping clients across a variety of industries. She writes and speaks frequently on change and communication issues, including lean communications. Her former client Kathryn McKee and Liz are co-authors of the book, Leading People Through Disasters, www.leadingpeoplethroughdisasters.com.

Before starting Connect Consulting Group, Liz was a principal with the consulting firms of Mercer Delta, Mercer HR Consulting, Towers Perrin and The Adobe Group. She also worked for Hewitt Associates as a consultant and Amoco (now BP) as a writer and editor.

She holds an MA in communication management from the University of Southern California, Annenberg School for Communication; an MBA from the University of Connecticut; and a BSJ in journalism from Northwestern University, the Medill School of Journalism.