Connect Consulting Group

Get Results

We are committed to develop practical, custom solutions that link your business strategy to leaders' words and actions to get results and build trust. We create these solutions based on the principles of lean communications.

We're flexible in how we work. We can serve as outside, objective counsel on a case-by-case basis, for example as a sounding board. We also can act as an extension of staff for a special project or change effort. And, we can work side-by-side your junior staff providing just-in-time, on-the-job training and transferring our knowledge and expertise to them. Or, we can do something in between.

Our clients value our results, our responsiveness and our attentiveness to their issues, as well as our:

Ideas that are practical and related to their situation
Collaboration with clients' staff and other consultants
Support serving as a trusted advisor
Integrity, especially around sensitive issues and budgets
Willingness to make helpful connections.

Our clients also appreciate our way of working. We strongly believe the spotlight should shine on our clients, not us. We work hard to put our clients in the best light, making their lives easier and delivering the results they need.


	What We Do
	Examine

	We examine the gaps between what people are thinking and doing versus what the formal media are telling people. We also diagnose the degree to which leaders and employees are already connected to your strategy. We want to know how well they understand what's going on, what changes they think they may need to make, and how committed they are. From the business side, we also review how well the communication function is able to deliver on its commitments to leaders and employees. We’re especially interested in helping you analyze your ROI. We undertake a diagnostic only if there's a commitment to act on the results. Otherwise, why bother stirring things up? This bias toward action influences the scope of our research, including the tools we use. Our diagnostic tools include interviews, focus groups, audits, benchmarking, needs assessments, process maps, say/do analyses, scans and web-based pulse surveys. We also rely on surveys and other research our clients recently have conducted. Our research results shape how we explain issues and engage people. Research also influences any business cases for change that may arise. Client Examples Audit Transformation of a Communications Department Post-Survey Action Planning

	Explain

	We help leaders articulate their vision, strategy and new initiatives — clearly... compellingly... consistently and targeted to the right employee groups. We ensure that the messages sync up with the leaders' behavior. Plus, we confirm that the messages are cogent, coherent and coordinated. Just as important, we make sure there's some context around the messages so people will understand why there's a call to action. We also advocate having conversation around these explanations. Client Examples Messages That Connect New Strategy to Peoples' Jobs Redesigned Board Meetings Success Stories

	Engage

	We design and implement processes, including communication and change tactics, to build employee understanding, increase employee involvement and gain support and commitment. Besides creating formal media, we work with leaders in the business units, HR, and other functions on their informal communication. We want to ensure that leaders at all levels are aligning their messages, actions and programs with the business goals and strategy. Client Examples Ethics Career Development Merger